Terms & Conditions

Information and Terms and Conditions

Your Satisfaction Guarantee

East Coast Canoe and Kayak Limited is Irelands newest Canoe & Kayaking equipment suppliers We aim to carry one of the largest ranges and quantities of stock in the country. We are not a faceless web business, we are paddlers actively involved in many branches of the sport at various levels and are able to offer excellent advice.

We make every effort to ensure the goods you order are suitable for the purpose intended and are free from any defects. Most products are supplied with a manufacturers 12 month warranty against defects in workmanship or materials. Certain items may be excluded from warranty such as latex seals, used goods and sale or end of line items. Wear and tear, accidental or intentional damage or inappropriate use are not covered by any warranty. Your statutory rights are not affected.

Copyright

All information contained on our web sites and printed promotional material remains the property of East Coast Canoe and Kayak Ltd and its suppliers. Unauthorised copying or reproduction is strictly prohibited.

Methods of Payment

We accept Visa, Mastercard and Laser in store,by phone or by email. To provide the highest level of security we only accept Paypal for online orders. We can also accept cheques but will only supply goods once the cheque has cleared. For organisations such as clubs and course providers we can set up an account and invoice you subject to terms and conditions.

Privacy Policy and Security of Information

You can be assured that any personal information remains confidential. We do not pass on any details to any other organisation. Our customer database is housed on a secure server and our combined mail order, e commerce and EPOS system complies with the requirements of the data protection act.
When you place an order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. We also ask for your phone number, so that we can can notify you of your order status and to supply to our courier. We may occasionally send you notice of special offers by email. You have the option to opt out of receiving emails when you order from us or you can inform us at any time that you do not want to receive emails from us.

Website Accuracy

We try to keep our website as accurate and up to date as possible with regards to specification, colours, materials and prices. We deal with a large number of products from a large number of manufacturers and changes do occur. We cannot be held responsible for changes to products supplied in respect of any of the above factors shown on our website.

Product Availability

Some products may at certain times experience delays in supply due to the specialist nature of the sport or unexpected high demands. We will try to keep you informed of the status of any incomplete orders. If products are not likely to be available within a reasonable timescale you will be offered the option of a suitable alternative as close as possible in specification and price or to your original order. You of course you have the option to cancel your order and obtain a refund if applicable. For special order items we may be unable to refund any deposit. Certain items seen on our website may be limited in availability. We reserve the right to cancel any order made with us in such cases if we, for whatever reason, are unable to supply the product for longer.

Sale and Special offer items

Sale items, end of line and clearance offers are available on a first come first served basis. The publicising of a product on offer on our website does not guarantee availability and we reserve the right to cancel any orders in such cases if the product has sold out or is no available for any reason.

Delivery Charges & Delivery Details

We offer free nationwide delivery on all orders over €75 and will attempt to ensure all deliveries are made in as quick a time as possible. Free shipping does not automatically include canoes and kayaks, though in many cases we can deliver FOC or for a small fee. We do however guarantee to charge no more than €40 for nationwide boat delivery. Please contact us for an exact price.

Lead/Delivery Times

We aim to process and complete your order as soon as possible and our track record for prompt supply of orders is excellent. Stock items are dispatched within 2 working days of receiving your order. Non stock items in general can take 7 to 28 days but are often supplied far more quickly. If an item is out of stock when ordered we will contact you with the expected delivery date. Lead times for any special order items will be obtained from the manufacturer and passed onto you. Please note however we are unable to guarantee lead or delivery times or deadlines. Many factors beyond our control such as postal services, couriers or suppliers may thwart our best efforts and we cannot be held responsible for any delays that are caused beyond our reasonable estimate. We will of course and try, and do in most cases meet or better your requests on lead times.

Delivery Methods

Small Items – eg - Books, DVD's, Small Accessories
For all items such as these we will despatch via An Post. Delivery on these items can take 2-3 working days from despatch so if you require a guaranteed next day delivery on one of these items please contact us to arrange courier delivery at a samll additional cost.

Large Items and Bulk Orders – Paddles, Kit, High Value Items
For these items we despatch by courier. Typically this is a next day delivery service to the entire country but may take longer for offshore islands or more remote locations. If there is a chance that your order may not be delivered next day we will inform you. Next day delivery is subject to orders being placed by 3pm Monday-Friday.

Canoes and Kayaks
All Canoes and Kayaks are delivered by ourselves or a trusted delivery partner to ensure safe delivery and keep delivery costs to a minimum. We will attempt to deliver at a time convenient to you and as quickly as possible, usually within 7 days. We group deliveries geographically so unfortunately cannot guarantee that deliveries will be made any more rapidly but will aim to supply your goods promtly.

At the time of ordering we will try to give you an idea of an expected date for your area. Nearer the time we will contact you to arrange a date and an estimated time of arrival. Please be assured we will make every effort to get your order to you as soon as practical.

Instructions for Receiving Orders

On arrival please inspect package for any signs of damage. If none is apparent you can either sign for the goods or insist that you open and inspect the goods before signing the consignment note. If a consignment note is signed and the goods are later found to be damaged we cannot deal with any claim for damage.

Collection of Orders From Our Outlet

Collection of orders can be arranged from our easily accessible outlet. Collecting your orders is sometimes very beneficial as you have the option to try items on, see before you buy, receive advice and you are not having to rely on couriers or shipping companies or waiting in for your order to arrive. You have the option to arrange collection from our showroom during the order process. The order will normally be available for collection within 2 days.

Overseas Export Customers Delivery Details

We carry a large amount of stock and aim to deliver stock items within 2 days. For non stock items lead times will be quoted for on or shortly after ordering. Please note that we do not ship canoes or kayaks outside the UK or Ireland ourselves. We are happy to supply canoes or kayaks to overseas customers if you are able to arrange shipping from the UK or Ireland yourself. Goods can be collected by your shipping company or we can deliver to a mainland UK or Ireland address at our normal delivery rates.

Delivery Methods and information - EU Customers

All prices shown on our catalogue pages include Value Added Tax (VAT) at 21%. VAT is included in supplies to all EU countries for private customer orders and will be itemized on your invoice. For EU customers with a VAT registered business and VAT number we can supply goods net of VAT. Please email for details.

Product Warranty & Returns Policy

We make every effort to ensure the goods we supply to you are suitable for the purpose intended and are free from any defects. You are free to return unwanted goods that are unused within 30 days of delivery. Goods that have been used cannot be retuned unless there is a warranty claim for the product. Most products are supplied with a manufacturers 12 month warranty against defects in workmanship or materials. Many items carry a warranty in excess of this. Details are available on request. This warranty applies only to the original purchaser. Certain items may be excluded from warranty such as latex seals, used goods and sale or end of line items. Wear and tear, accidental or intentional damage or inappropriate use are not covered by any warranty. Your statutory rights are not affected.

Product Returns and Warranty Claims Procedure

If you suspect you have a faulty product supplied by us please contact us in the first instance by phone, email or directly in-store We aim to provide excellent customer service and as such some problems may be resolved or avoided by an explanation or advice from one of our knowledgeable staff.

If you need to return the goods to us please do so by sending the goods with the original packaging and all labels and tags back to us by a secure delivery method. We recommend you use An Post recorded or special delivery or a courier as we cannot be held responsible for non arrival of goods. Please enclose a letter detailing what is wrong, contact details and if possible a copy of the original receipt or invoice. This will allow us to gain all the relevant information on which to process the return as quickly as possible. On receipt of the goods we will inspect the products and contact you within 48 hours to confirm receipt of the goods and explain the next action to be taken. In some instances we reserve the right to return the item to the manufacturer for further inspection or testing. If the problem is covered by warranty we will arrange a suitable replacement, alternative or refund. The cost of posting or shipping the items back to us may be refunded to you at an agreed level equivalent to our normal stated delivery charges for that product.

Product Exchanges & Refunds

If you need to exchange a product for an alternative, for example if you have the incorrect size please do so by sending the goods with the original packaging and all labels and tags back to us by a secure delivery method. We recommend you use An Post recorded or special delivery or a courier as we cannot be held responsible for non arrival of goods. Please enclose a copy of the original receipt or invoice. Please advise what the reason for the return is and the action you require regarding a replacement or alternative. This will allow us to gain all the relevant information on which to process the return as quickly as possible. On receipt of the goods we will inspect the products and contact you within 48 hours to confirm receipt of the goods and explain the options for an alternative or replacement. You are responsible for return postage costs to us and the goods must be in an unused and as new condition. Postage back to you of the new item will be paid for by us except for canoes, kayaks and paddles. We reserve the right to charge a 15% re stocking fee.

Disclaimer

Canoeing and kayaking are assumed risk activities. East Coast Canoe and Kayak Ltd, its employees, suppliers and sub contractors cannot be held responsible for any loss, damage, injury or death however caused. It is the customer’s responsibility to ensure they have the sufficient knowledge, skills and equipment for the activity they have chosen to partake in. Ensure you are familiar with all the relevant safety practices and procedures for your equipment and for the location in which you are using it.